Privacy policy
This following document sets forth the Privacy Policy for the Canopus Farms website, http://www.canopusfarms.com.au.
Canopus Farms is committed to providing you with the best possible customer service experience. Canopus Farms is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.
Collection of your personal information
We collect selected information about you through our websites in an effort to improve your shopping experience, as well as to occasionally communicate with you about our products, services and promotions we have running. We do not and will not sell or rent your personal information to third parties. We release account and other personal information only when required to comply with law; facilitate court proceedings; enforce or apply our terms and conditions; or protect the rights, property, or safety of Canopus Farms and our users.
Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers. This Personal Information is obtained in many ways including correspondence, face to face, by telephone, email, via our website www.canopusfarms.com.au, from other publicly available sources, from cookies (not the chocolate kind) and from third parties. We don’t guarantee website links.
Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Canopus Farms takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Website and credit card security
We try our hardest to provide a secure safe platform on which to conduct online transactions. We use the industry standard Secure Sockets Layer (SSL) protocol, which encrypts and scrambles your information as it is transmitted over the internet. To make sure you are accessing a secure server, check for the unbroken key or closed lock symbol located generally either at the bottom left or top right of your browser window. If it appears, then SSL is active. You can double check this by looking at the URL as well. If SSL is active, then the first characters of that line will say ‘https’ instead of ‘http’. This helps stop unauthorized access to your password and to your computer. Make sure you logout when you have finished visiting our site, especially if you access from a shared computer.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your personal information, please contact us in writing. We will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information.
Cookies (Yum Yum)
Our website uses “cookies” which are small data files that are stored on your computer when you visit a website. These are not the yummy home cooked kind. Cookies enable you to shop on our website and may be used in a variety of ways to enhance and personalise your shopping. Cookies can help eliminate the need for you to repeatedly enter the same information over and over again. This helps us to improve the content, reliability and functionality of the website as well as how well our advertisements are doing by tracking patterns. If you accept cookies it will not give us access to any data on your computer. If you do not accept cookies you may experience a loss of functionality as a result. Remember never accept cookies from strangers.
Links
Sometimes we may post links that are in relation to our site that you may find interesting. But keep in mind when following links to other sites you are subject to the third parties (other sites) privacy policies. Therefore we cannot be held accountable for the actions of third party websites.
Changes to this Privacy Policy
Canopus Farms reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.
Contacting us
Canopus Farms welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.
You can contact us with the email below or by clinking on contact us.